How does it work?
How does the rental process work? How do I submit a rental request? How do I pay? Who can I contact for help?
1. Add one or more products to your cart and click on 'Submit Rental Request'
2. You will be asked to Login or Register
3. Enter the first day and the last day of your desired rental period. Note that rentals are charged per week.
4. Our database checks product availability during your requested rental period
5. Send off your rental request
6. If the product(s) appear to be available your request will be sent to our Rent-a-Lab Team
7. If approved, you will receive an email with all the details
8. Sign the Rental Contract, then fax it back to the Rent-a-Lab team: +49 (0)30 34603-399
Which countries do we ship to?
We currently ship only to the following countries:
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Ireland
- Luxembourg
- Netherlands
- Portugal
- Spain
- Sweden
- Switzerland
- United Kingdom
Payment and Billing
How do I pay for my order? What forms of payment do you accept?
Once you submit a rental request from the website, your order will be evaluated by our Rent A Lab team.
If you rental is approved, you will receive email notification with a link to your personalized Rental Contract.
Download the rental contract, fax it back to us at the fax number indicated in the email, and you will be billed for your rental.
Any questions about the billing process may be addressed to support@comstor.de.
What about prices, availability, shipping and tax?
All prices incl. tax and shipping. The prices listed per week and all of our rental periods are rounded up to the next week.
If you rent a product for one week, you will be charged for one week but if you would like to rent a product for 10 days we will have to
charge two weeks.
We can not guarantee the prices or the availability of our products, shown on the homepage because the rental requests will be checked offline by our team.
Shipping and tax rates are already included in the prices you see.
If there are any exceptions to this rule, you will be notified of this when we send you your rental contract.
Is this an online shop?
Rent-a-Lab is not an online shop. We offer a wide range of products to rent but not to buy.
How to register?
At first please click at "My Account". On the following page you just need to click at "New Account" and follow the registration information.
After you have registered you will get a confirmation Email, containing your details.
How to get help?
Please send us a mail or give us a call and our Rent-a-Lab team will get back to you as soon as possible.
E-Mail:
Telefon:
support@comstor.de
0 9005 87 0069 (1,86 € / Min. aus dem Netz der Deutschen Telekom)
